At Little Orbis, we strive to ensure customer satisfaction with every purchase. Please read our refund and exchange policy carefully before making a purchase.

---

🕒 Refund & Exchange Window

• Our refund and exchange policy is valid for 3 days from the date of delivery.

• If 3 days have passed since your delivery, unfortunately, we will not be able to offer a refund or exchange.

---

📦 Product Issues / Complaints

• If you face any issue with a product, please raise a complaint within 3 days of delivery.

• For any product that arrives damaged or broken, an unboxing video is mandatory as proof for processing an exchange or credit.

---

🔁 Eligible Returns

To be eligible for a return:

• The item must be unused, in its original condition, and returned in the original packaging.

• You must also provide a receipt or proof of purchase.

---

❌ Non-Returnable Items

Some items cannot be returned or exchanged due to hygiene, safety, or perishability reasons. These include:

• Perishable items (e.g., food, flowers)

• Intimate or sanitary goods

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable digital products

• Certain health and personal care items

---

⚠️ Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

• Books with visible signs of use

• CDs, DVDs, software, or vinyl records that have been opened

• Any item not in original condition, damaged, or missing parts not due to our error

• Any item returned after 3 days of delivery (not applicable for refund, but may be reviewed case-by-case)

---

💳 Refunds

Once your return is received and inspected:

• You will receive an email notification regarding the approval or rejection of your refund.

• If approved, the refund will be processed back to your original payment method within a few business days.

---

⏳ Delayed or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account.

2. Contact your credit card provider — it may take time before the refund is reflected.

3. Contact your bank, as processing times may vary.

Still need help? Reach out to us at littleorbis75@gmail.com.

---

💰 Sale Items

• Only regular-priced items are eligible for a refund.

• Sale or discounted items are not refundable.

---

🔄 Exchanges

• Exchanges are only available for items that are damaged or defective.

• If you need to exchange an item for the same product, email us at littleorbis75@gmail.com and ship it to the address below.

---

🎁 Gifts

• If the item was marked as a gift and sent directly to you, you’ll receive a gift credit once the return is approved.

• If the gift wasn’t marked or was sent to the giver first, we will issue a refund to the original purchaser.

---

🚚 Shipping Returns

Please return items to:

Little Orbis
1st Floor, Shop No. BF-88,
Spectrum Metro Phase 2,
Sector 75, Noida, India

• Customers are responsible for return shipping costs. These costs are non-refundable.

• If a refund is approved, return shipping charges may be deducted from the refund.

• We recommend using a trackable shipping service or shipping insurance for high-value returns.

---

❓ Need Assistance?

For any questions regarding refunds, exchanges, or returns, feel free to contact us at:
📧 littleorbis75@gmail.com